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Privacy and Return Policy

Returns

We want you to be satisfied! We back all items we sell and offer a 2 week (from receipt of item) money back guarantee. Unused returned items will incur a 5% stocking fee. Any special order saddles will incur a 20% return fee or a 5% cancellation fee if order is cancelled after one week of ordering. There is no cancellation fee for a special or back-order saddle if it is within 1 week of the order date, otherwise there is a 5% cancellation fee. An unused item will contain no scuffs, scratches, dirt or horse hair on the underskirt.  McDaniel Custom Saddles will not accept any returns unless we first issue a “Return Item Number” to purchaser.  Please call 817-790-6446 before returning any item.

Any additional shipping charges such as priority or overseas charges, including return shipping are not refundable.

*Please Note – We cannot accept returns for the following categories: bits, special or custom orders (customized items), large quantity orders, or clearance items.

Exchanges

If you purchased an item you can exchange the unused item for another of similar value within two weeks of receipt. An unused item will contain no scuffs, scratches, dirt or horse hair on the underskirt. McDaniel Custom Saddles will not accept any exchanges unless we first issue a “Return Item Number”.  Please call 817-790-6446 for any exchanges.  mcdanielsaddles.com does not offer free shipping for exchanged items and will charge the actual shipping fee to send the new item. Shipping charges for the original item will not be refunded.

Defective Items and Warranty Work

If you receive a defective item that is outside of the normal quality of the manufacturer or if you need warranty work, mcdanielsaddles.com will either repair the item or replace the item with the same model number, color and size. We require a digital photograph of the defect to determine the condition of the item. Some problems can be fixed without sending the item back and forth. All warranty work must be within the manufacturer’s specified warranty period and is usually performed through the manufacturer.

Secure Ordering and your Privacy

We offer online secure ordering which means that your credit card number cannot be intercepted by a third party during the transaction. As an additional security measure all credit card numbers are deleted from our system after order is filled.  We do not collect any information about our customers to be sold or used by a third party. We may occasionally send out flyers or informational emails to active customers.

Currently we are unable to take online orders. If you would like to place an order, please call our store at (817) 790-6446. Dismiss